Organisational Assessments

Tailored Organisational Assessments

1. What do we mean by Tailored Organisational Assessments?

These are processes and tools for diagnosing organisational capacity and health. The ‘tailoring’ refers to how we design

  • the approach
  • the tools used to respond to specific needs of the users.

This may mean adapting according to purpose, context and type of organisation.

2. What do we think about this?

  • We believe this approach shows respect for each organisation’s individual characteristics.
  • We also believe this flexible approach to be more effective as it gives a truer picture of an organisation and can lead to more appropriate actions to strengthen it.
  • We recognise that much effort has been made to establish agreed sets of standards in some areas of organisational life e.g.Sphere Standards. Therefore we recommend that when the assessment is directly connected to these it is important to follow their recommended process e.g. for validation purposes.

3. What might be the starting point? Why do it?

Organisations might want to:

  • do an organisational ‘health check’
  • identify the underlying source of specific strengths and weaknesses
  • analyse their capacity to put into action a new strategic plan or strategy
  • plan how to respond to a changed environment
  • take stock after a change in leadership

Tailoring the approach

4. Tailoring can be done in two ways:

The first is to customise the whole approach to the assessment (including the tool used) to fit the needs and circumstances of the organisation.
For example, one organisation might want to involve staff from country offices and then bring together many different views into a workshop. Another organisation might just want its trustees to assess a specific aspect of the organisation such as its stakeholder involvement.

The second approach involves using pre-existing tools but modifying the way in which they are used in practice.

For example, we helped an organisation customise the Governance Self Assessment Tool developed by NCVO.

5. Tailoring the tools

Framework consultants have more than 15 years’ experience in the design and implementation of diverse types of organisational assessments. Some of these included:

  • the design of holistic tools to help members of federative bodies assess their own capacity in relation to the movement’s expectations (e.g. WWF and Amnesty International)
  • the use of participatory processes to develop holistic self-assessment tools for use by diverse Civil Society Organisations as part of ongoing sector-strengthening programmes (e.g. in Oman and Cyprus)
  • the design of capacity assessment tools which were tailored to focus on specific capacity areas (e.g. capacity of Ethiopian organisations to undertake granting functions; capacity of Armenian organisations to provide capacity development support to others)
  • tools for the supported self-assessment of partner organisations (e.g. for an International NGO working in capacity building through the placement of Development Workers with partners)
  • production and piloting of first draft Capacity for Effectiveness self assessment (CESA) tool for use by members of the Bond network. This was subsequently built on by the network and now forms the basis for the online ‘Health Check’.

6. Impact of doing a tailored Organisational Assessment

We have found that, in addition to contributing towards specific objectives (such as identified in point 3 above), there are some general benefits from undertaking such an exercise:

  • it builds common understanding amongst staff
  • it facilitates engagement or ‘buy-in’ for future changes
  • it can provide a useful framework within which to explore organisational issues
  • staff may feel more encouraged to raise ‘difficult’ issues if the environment being created is a positive and forward-looking one

7. Good practice doing Organisational Asssesments

Our experience has taught us to:

  • be clear what the purpose of the assessment and what it is coming out of or feeding into
  • be clear who ‘owns’ it
  • be clear whether you wish to assess all aspects of the organisation (a holistic Organisational Assessment) or pre-selected priority areas (a more focused Capacity Assessment)
  • be clear on the approach you wish to take and who will be involved
  • invest in developing an appropriate set of capacity descriptions or ‘indicators’ to help you in your diagnosis
  • ensure you have appropriate resources (including people’s time) to assign to the management and implementation of the assessment
  • consider people’s fears and anxieties about engaging in such a process
  • ideally, in order to make the best use of an assessment, it should be consistently repeated over time in order to identify changes

8. Further support

If you are interested in discussing how Framework could help you to tailor an Organisational Assessment for your organisation, then please contact Brenda Lipson at: